A Contract between the customer and Competitionclutch.co.uk for the sale of our products will only exist once an order has been accepted, processed and dispatched ( at which point the buyers credit/debit card will be charged for the value of the goods dispatched). This does not affect the customer's statutory rights.
Items which prove unsuitable may be returned for a refund, credit or exchange if they are returned within 7 days of receipt. The following conditions apply to all returns:
- Items are returned carriage paid by the returnee.
- Items are received in a completely resalable condition.
- Items must be returned totally unused and in their original condition.
- Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced in any way).
- Items returned will be subject to a 15% restocking charge at our sole discretion.
- We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
- All returns must be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return.
- We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.
- Competition Clutch are not responsible for any charges, labour or otherwise incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
- A problems with shortages or carrier damage must be notified within 3 working days of receipt. Beyond this time we may be unable to process your claim.
